Frequently asked questions

Everything you need to know about the booking.

You can make a booking through our website or mobile app. Simply, enter your details, and desired destination and confirm your reservation

Yes, you can modify or cancel your reservation through our website or mobile app. Please note that changes or cancellations may be subject to our terms and conditions.

Our cancellation policy varies depending on the type of service booked. Generally, cancellations made within 24 hours of the scheduled service may incur a fee. Please refer to our full cancellation policy on our website for more details.

We accept major credit cards, mada cards. You can select your preferred payment method during the booking process.

No, we believe in transparent pricing. All fees and charges will be clearly displayed during the booking process. Any additional charges will be communicated upfront.

We work hardly to ensure the sanctification of our customers, we occasionally offer discounts and promotional codes. Please check our website or subscribe to our newsletter for the latest offers.

We offer transportation services through drivers who are hitting the road and would share the cost of their rides. For further details, please visit our website or applications

Our customer support is available 24/7. Please check the specific service details for exact operating hours.

You can contact our customer support team via phone, email, or live chat on our website. Our contact information is available on the "Contact Us" page.

Customer safety is our top priority. We follow all relevant safety regulations and guidelines, conduct regular maintenance of our vehicles, and hitroad is authorized by the authority of transport.

If you have lost an item during your service, please contact our customer support team as soon as possible. We will do our best to assist you in locating your lost item.

In case of an emergency, please contact our customer support team immediately. For serious emergencies, call local emergency services first and then inform us.

Amenities vary depending on the rides posted. Typically, some drivers provide, refreshments, and comfortable seating. Please check the specific ride details for more information.

We do our best to provide the best service, please share your need with the relevant driver to accommodate special requests whenever possible.

We value your feedback! You can provide feedback through our website, mobile app, or by contacting our customer support team directly.

Yes, we have a mobile app available for both iOS and Android devices. You can download it from the App Store or Google Play.

You can track your booking or service status through our website or mobile app. Simply log in to your account to view real-time updates.

We always look to provide offers through the loyalty program for our frequent customers. Members enjoy exclusive benefits and discounts. Please visit our website for more details.

depending on the driver posting the ride, please communicate your amount of luggage and personal items per passenger with them in the private chat for agreement.

All rides posts have the allowed amenities on the ride details. Please check the specific ride details for further information.

Yes, we take your privacy seriously. Our privacy policy outlines how we collect, use, and protect your information. You can view our privacy policy on our website.